Business Service Management

Further Readings

> BSM Brochure

> BSM Forrester Report

> Implementing BSM

Quick Links

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> “Prove the value of IT to the business.”

> “Support the business – don’t disrupt it.”

> “Talk to me in terms that I understand.”

Meet these executive demands by managing IT from the perspective of the business and by sharing the same goals as the business: grow revenue, lower cost, and reduce risk.

BSM combines best practice IT processes (such as support for ITIL®), automated technology management, and a shared view of how IT resources directly support the business. It is the most effective approach for managing IT from the perspective of the business.

BMC Software is the first and only global IT management leader to establish Business Service Management (BSM) as a singular focus, and BMC leads the industry in BSM development, knowledge, and delivery.

> The first factory-built, federated Configuration Management Database (CMDB)

> The first to provide BSM for both distributed and mainframe environments

> A robust partner ecosystem to support BSM engagements

BMC pioneered BSM. We have the most customers using BSM to impact their business. BMC have a documented methodology to help you implement BSM in stages to demonstrate the value as you go, and we have the experience to make BSM a success for your organization.

With BSM from BMC Software, you can put the business before technology.