Performance Manager
The business is counting on IT to deliver high quality of service on its key business applications. There is increasing pressure to optimize your end-user experience and improve overall application performance and availability while meeting or exceeding service level commitments. And yet, because your IT environment has grown so quickly – across virtual and physical infrastructures – your current monitoring tools are departmental, and you lack visibility into end-to-end application performance. So now, you are in constant fire-fighting mode, only reacting to issues after a problem occurs. Your costs are too high. You do not have enough skilled administrators. Your users are frustrated. And worst of all, your business services are suffering. You desperately need help.
A Proactive Management Approach
BMC ProactiveNet Performance Management gets IT out of fire-fighting mode by learning and baselining the behavior of your applications and IT infrastructure, predicting problems before they occur; automatically pinpointing probable cause across technology silos, and initiating standardized problem triage and resolution processes. This solution:
- Deliver “early warning” of potential problems
- Generates fewer, more intelligent events containing probable cause and detailed diagnostics
- Manages and tracks physical and virtual environments uniformly across multiple technologies, vendors and platforms
- Automates processes and workflows across BMC and third-party solutions
This optimizes application performance by reducing the number of outages, speeding mean time to repair (MTTR); and improving operational efficiency through out-of-the-box automation and integration. With this unique solution, you will:
- Reduce services outages by preventing problems from occurring in the first place
- Slash the time it takes to repair problems by 75 percent or more
- Reduce costs by avoiding “rip and replace” measures and increasing the value of your existing monitoring solutions
- Minimize risk and improve productivity by eliminating manual steps associated with critical administrative tasks
Business Service Management (BSM) is the most effective approach for managing IT from the perspective of the business. BSM from BMC combines best-practice IT Processes (such as support for the IT Infrastructure Library, or ITIL), automated technology management, and a shared view of how IT resources directly support the business. BSM brings you a step up in service management maturity level – a transition from managing IT from a technology perspective to managing IT from perspective of the business. As part of larger BSM approach, BMC ProactiveNet Performance Management helps you:
- Bring IT silos together to focus on identifying end-user service problems, even if all other data indicates systems are running as expected
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Reduce cost and risk by optimizing IT processes to meet business goals and objectives
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Standardize problem triage and resolution processes based on best practices and industry standards like ITIL
We provide momentum for IT Operations to transition from managing IT from a technology perspective to managing from the perspective of the business.
IT Service Management
IT organizations that are achieving greater IT efficiency, effectively managing costs, achieving compliance and delivering superior service quality understand the value of integrated IT service management. Replacing disjointed approaches to incident, problem, change, configuration and asset management with a unified service support strategy is the key to effective, business aligned IT service management.
Global Validation
Enterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one choice for enabling ITIL aligned service management processes for the IT department. This integrated suite of service management applications provides seamless, out-of-the box workflow automation within and across key ITIL processes resulting in rapid organizational adoption and process efficiency.
Industry Leading Applications
The BMC Remedy IT Service Management suite includes industry-leading applications — BMC Remedy Asset Configuration Management, BMC Remedy Change and Release Management, BMC Remedy Service Desk and BMC Service Level Management. Optionally, BMC Remedy Service Request, Identity
and Knowledge Management are fully integrated into the ITSM Suite of applications providing additional Self Service solutions that enable increased operational efficiency and improved customer service quality.
ITSM applications share the included BMC Atrium Configuration Management Database (CMDB) to coordinate processes around a single view of how technology components support critical business services. All are powered by the BMC Remedy Action Request System (AR System), the industry’s leading service process management platform.
The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you gain business transparency, visibility, and control across all of service support with one solution:
- One suite of integrated applications means quicker implementation, accelerated learning curve, and lower TCO
- One partner for industry-leading software, services, and training means you will fast-track your ITIL initiatives by up to 50 percent
- One architecture that includes both the leading CMDB and the leading service desk
- One clear leader in both CMDB and service desk market share
Our Difference
- One-stop solution. A single suite of products supports all your ITIL service support needs — from architecture to integration, implementation to support.
- Proven service offerings. Hundreds of successful implementations ensure proven, successful, ‘best practices” approach.
- Strong service desk consolidation capabilities. Scalable solution supports multi-tenancy and multi-lingual implementations.
- Single, central, shared data model. Unified service view across all functions and processes (through the BMC Atrium CMDB), as well as a unique, unified architecture (BMC Remedy AR System) means that there are no point-to-point integrations to maintain.
- Single center of accountability. BMC is unique in its ability to integrate, automate, and manage service expectations, service support, service quality, and service delivery.
- Full automation and seamless integration. BMC reduces calls to the service desk through full automation of service requests and integration to the same workflow engines that make the BMC Remedy Service Desk a market leader.
IT Workload Automation and Job Scheduling
To meet your business objectives, you need to employ a reliable, scalable workload automation solution capable of effectively monitoring, managing, and automating your batch processing environment. This is particularly important considering that batch data processing accounts for more than 50 percent of all critical business data processing.
Here are some of the critical factors that should be considered in evaluating your enterprise scheduling environment:
- With disparate systems being deployed by enterprises worldwide, the need to have a heterogeneous, cross-platform job scheduling solution has increased dramatically.
- Almost 70 percent of an enterprise’s integration requirement is to provide batch integration between packages.
- Job schedulers are being used in business process automation to streamline and simplify the workload, including straightthrough processing and batch application integration projects.
- The concept of Service Oriented Architecture will become critical — especially with enabling batch workloads as a Web service.
- The volume and complexity of workload automation requirements has skyrocketed, thanks to an influx of applications, architectures, Web-based transactions (each one averaging more than 10 batch processes), and an increase in transactions that cross multiple applications, platforms, and companies.
In short, batch scheduling not only facilitates applications and transactions, but it’s also an integral, complicated, and vital part of every IT environment.
The Best Enterprise Scheduling Solution Available
More than 2,000 organizations have installed BMC CONTROL-M, the vast majority of which replaced an existing scheduling tool. By reducing the overall complexity of enterprise scheduling and increasing productivity through greater automation, BMC CONTROL-M helped these customers:
- Reduce the costs of IT and business operations
- Increase the quality of services being delivered
- Reduce time-to-recovery by implementing a consistent methodology
- Increase revenue potential by optimizing customer service
- Avoid outages to business-critical systems
From a single point of management, BMC CONTROL-M provides workload automation and scheduling control over multiple platforms and applications across the enterprise. This solution maximizes automation by providing cross-application and cross-platform scheduling capabilities, such as job dependencies, workload balancing, management by exception, and status-based job execution. BMC CONTROL-M prevents scheduling problems from developing into business problems.
The solution’s proven success record maximizes data center hardware and software investments over multiple platforms, merging new and traditional technologies to effectively manage heterogeneous environments.
BMC CONTROL-M supports more than 20 platforms, including Unix, Microsoft Windows, z/OS, Linux, AS/400, Tandem, Unisys 2200, and many others.
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